Policies

Shipping Policies:

For domestic orders I ship USPS First Class Mail which typically takes three to seven days to reach its destination. Please note during holidays delivery times may be longer. 

Priority (2-3 days) is also available during the checkout process.

International orders are shipped via USPS International mail. International customers are responsible for any fees, taxes, duties as well as tracking associated with your purchase once it has left the United States. Please note that delays in customs can increase delivery time up to 6 weeks or more depending on the country.

Please ensure your address is correct. Jewelry by Kristine is not responsible for items shipped to incorrect addresses and therefore will not refund or replace any orders shipped to incorrect addresses. In the event the package returns to me I will issue a refund less the shipping costs.

All delivery times are estimates, in rare cases packages may be held up in transit and take longer to deliver. 

Refund Policies:

My goal is to provide 100 percent customer satisfaction! In the event you have purchased an item that may be defective or damaged, please contact me within fourteen days of receiving your item so we may work together to resolve any issues. Pictures of damaged or defective merchandise will be required. Please contact me before leaving any negative feedback, I will do my best to correct any errors.

Items that are not defective may be refunded less the shipping cost. Items must be returned in their original condition within 14 days of receiving your item, the buyer is responsible for the cost of returning the items. Refund, less shipping costs, will be given when item is received by seller in its original condition.

**Custom orders are non refundable unless there is an error in creation of the item.
**Bulk orders are non refundable.

Please contact me prior to returning any items and mail to:

Jewelry by Kristine
PO Box 201
Whiteland, IN 46184

Additional Information:

Jewelry by Kristine accepts customs orders - all custom orders must be paid for before creation of the item. Most custom orders will be completed within 3 business days. If extra supplies are needed to create your item then an additional 5 to 14 days may be added to the creation time, depending on availability of items ordered.

All bulk orders must be paid for prior to creation of items.

To extend the life of your jewelry - when not in use - keep items in a sealed container to avoid oxidation and tarnishing. Avoid getting items wet by removing before showering, swimming, exercising, etc.

Items may appear larger or smaller in photos, please refer to dimensions of the product for size. Also, colors may vary slightly based on lighting and viewing conditions, such as cell phones and computer monitors.

Please note that items are not intended for children. Items may be a choking hazard.