FAQ

Where are you located?

I am located in the United States, in the state of Indiana.

How do I contact you?

You can contact me via email, Facebook, or postal mail. If you would like a return phone call please email your phone number and I will call you back as soon as possible. Or you can use the contact tab at the bottom of the page.

Kristine Barnett
PO Box 201
Whiteland, IN 46184
jewelrybykristine@yahoo.com
www.facebook.com/jewelrybykristineb

What is your return policy?

My goal is to provide 100 percent customer satisfaction! In the event you have purchased an item that may be defective or damaged, please contact me within fourteen days of receiving your item so we may work together to resolve any issues. Pictures of damaged or defective merchandise will be required. 

Items that are not defective may be refunded less the shipping cost. Items must be returned in their original condition within 14 days of receiving your item, the buyer is responsible for the cost of returning the items. Refund, less shipping costs, will be given when item is received by seller in its original condition.

**Custom orders are non refundable unless there is an error in creation of the item.
**Bulk orders are non refundable.

Please contact me prior to returning any items and mail to:

Jewelry by Kristine
PO Box 201
Whiteland, IN 46184

Do you accept custom orders?

Yes I do and love to create new products. Please email me at jewelrybykristine@yahoo.com with your request. If you would like to speak on the phone please leave your phone number with your inquiry and I will call you back as soon as possible.

How do I care for my jewelry?

To extend the life of your jewelry - when not in use - keep items in a sealed container to avoid oxidation and tarnishing (ziplocks work great!). Avoid getting items wet by removing before showering, swimming, exercising, etc. To polish use a jewelry polishing cloth or a bit of white toothpaste and a toothbrush, rinse and dry thoroughly.

Security

All order information sent to our website is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, Firefox, etc.), version 3.x and later, support SSL.

How long will it take for me to receive my order?

Typical turn around time for creating your item and delivery time is about 5  to 10 days, sometimes sooner.

Do you sell in bulk quantities?

Yes, I do. Please contact me for pricing and shipping times at jewelrybykristine@yahoo.com or use the contact tab at the bottom of the page.

For all other questions:

Please email Kristine Barnett, at jewelrybykristine@yahoo.com or use the contact tab at the bottom of the page.

Please note:

Items are not intended for children. Items may be a choking hazard.